Tidio Cheat Sheet
Last updated: April 2026
Quick Facts
Pricing
Freemium model with a generous free plan, paid plans starting at $29/month, and custom enterprise pricing.
Free Plan
Yes. Includes up to 3 operators, 50 chatbot conversations/month, and basic live chat features. Perfect for testing.
Rating
4.4/5
Best For
E-commerce businesses wanting a unified, affordable platform for AI chatbots, live chat, and ticketing without complex setup.
Key Features
- ✓Lyro AI Chatbot
I tested this AI agent that learns from your website content. It's surprisingly good at deflecting FAQs, freeing my team for complex issues.
- ✓Visual Flow Builder
In my experience, the drag-and-drop editor is intuitive. I built complex cart recovery and lead capture bots in under an hour without coding.
- ✓Unified Inbox
This is a game-changer. I manage live chat, chatbot conversations, and email tickets from a single dashboard, which massively streamlines my workflow.
- ✓Abandoned Cart Saver
A must-have for e-commerce. It automatically sends personalized messages via chat or email, recovering sales I would have otherwise lost.
- ✓Social Media Integration
Connecting Facebook and Instagram Messenger was seamless. I now manage all customer messages from social and my website in one place.
- ✓Ticketing System
When a chat gets complex, I convert it to a ticket with one click. It keeps track of unresolved issues and prevents drops.
- ✓Mobile App
The app is robust. I get push notifications for new chats and can respond on the go, which is crucial for timely support.
- ✓Chat Widget Customization
The level of design control is excellent. I matched the chat bubble and agent avatars perfectly to my brand's aesthetics.
- ✓Chat Ratings & Analytics
What surprised me was the depth of data. I track operator performance, chatbot deflection rates, and peak chat times to optimize staffing.
- ✓Automated Messages & Triggers
I set up rules to auto-send greetings, offline messages, and post-chat surveys. It makes the chat feel proactive, not just reactive.
- ✓File Sharing
A simple but vital feature. Both agents and customers can share images and documents directly within the chat window for faster resolution.
- ✓CRM Integrations
Native connections with HubSpot, Shopify, and others sync chat data. I see customer purchase history right in the chat sidebar.
Tips & Tricks
Start with the Free plan to build your first bot. You'll be shocked at how much you can automate before needing to pay.
Train Lyro AI on your FAQ page and product descriptions first. Its accuracy improves dramatically with clear source material.
Use the 'Spy View' to watch live visitor behavior. It helps you understand when to trigger proactive chat invitations.
Connect your Facebook page immediately. Managing all messages from one inbox cuts response time in half.
Set up specific offline messages. Tell customers when you'll be back and offer an email alternative to capture leads.
Customize your chat trigger rules. Don't pop up immediately on every page; use scroll depth or time-on-page to target engaged users.
Use the 'Notes' feature on customer profiles. My team leaves internal notes for context, making handoffs between agents seamless.
Limitations
- -The chatbot's natural language understanding can stumble on highly niche or poorly phrased questions, requiring manual flow backups.
- -Advanced customization of the chat widget still requires CSS knowledge, which isn't as simple as some pure no-code competitors.
- -Reporting is good but not enterprise-grade; creating highly custom cross-channel analytics reports isn't its strong suit.
- -The mobile app, while functional, can be slower to load chat history compared to the desktop web dashboard.